ProPDF Privacy Policy

This Privacy Policy explains how ProPDF (“we”, “us”, “our”) collects, uses, stores, and protects your information when you access our website and PDF tools. We are dedicated to safeguarding your privacy and being transparent about how your data is managed.

By using ProPDF, you accept the practices outlined in this Privacy Policy. If you disagree, please stop using our website and tools.

ProPDF is owned and operated by TransMedia Inc., Canada.

1. What personal data does ProPDF collect?

Short version: Only the minimum data required to operate the service and improve performance.

1.1 Browsing Data

When you visit ProPDF, we automatically collect basic technical data such as:

  • IP address
  • Browser type and version
  • Operating system
  • Device information
  • Screen size
  • Error logs (only when something breaks)

This information helps us keep the service functional, fast, and secure.

1.2 File Processing

We only process the files you upload to perform the requested action (such as merging, compressing, or converting PDFs). We do not view or open your files manually.

  • We do not use your files for training, analytics, or any secondary purpose.
  • You maintain full ownership and rights over the files you upload.

2. How does ProPDF store and delete my files?

Short version: Files are stored temporarily and deleted automatically.

  • All files are stored in secure servers.
  • Files are deleted automatically within 8 hours.
  • You may manually delete your files at any time before the automatic deletion.

We will only access your files if it is necessary for processing the files requested by the user or for customer support purposes.

3. How does ProPDF keep my data secure?

ProPDF takes multiple measures to ensure your data remains safe and private:

  • SSL/TLS encryption: All communication between your browser and our systems is fully encrypted to prevent unauthorized interception.
  • Secure cloud storage: Files are stored using Amazon Web Services (AWS) security standards, which include encryption at rest and strict access controls.
  • Role-based access: Only authorized personnel can access system-level infrastructure, and even then, only for operational reasons.
  • Continuous monitoring: Internal access is logged, monitored, and restricted to ensure full compliance with privacy and security requirements.
  • Container isolation for file processing: Each uploaded file is processed in its own isolated container environment. This means that even in the unlikely event of a system compromise, access is limited only to the specific temporary container holding your files. No other user’s files or data are exposed.

4. With whom does ProPDF share personal data?

Short version: We do not sell your data. We only share data when necessary to operate the service.

We never sell your personal data under any circumstances.

We may share technical data only with trusted third parties that help us operate the service, such as:

  • Azure - for application hosting infrastructure
  • Cloudflare- for security and DDoS protection
  • Analytics services - to understand website usage

We may also share data if required by law (e.g., to comply with law enforcement requests).

5. How does ProPDF use cookies?

Short version: We use essential cookies to operate the service and improve user experience.

We use:

Session Cookies

  • Temporary; deleted when you close the browser
  • Used to remember tool settings during a session

Functional Cookies

  • Helps keep track of file processing lists
  • Does not collect personally identifiable information

Third-party cookies from:

  • Cloudflare (security)
  • Google Analytics (usage analytics)

Third-party cookies may track your browser across other websites, depending on your settings with those providers.

6. Why does ProPDF track system behavior?

Short version: To ensure the platform works smoothly and to improve performance.

We track:

  • Tool usage patterns (not file contents)
  • Errors and crashes
  • Performance metrics
  • Browser/device types

This data helps us improve ProPDF’s speed, reliability, and user experience.

7. How long does ProPDF keep personal information?

Short version: Only as long as needed.

  • Files: automatically deleted within 8 hours.
  • Technical logs: kept only as long as needed for performance and security.
  • No user account or payment data is collected or stored.

8. International data transfers

Short version: Your data may be processed in multiple countries, but always securely.

Because we use global cloud providers (such as Azure and Cloudflare), your technical data may be processed in regions such as:

  • United States
  • Canada
  • European Union
  • United Kingdom

We ensure that transfers comply with international privacy standards (including GDPR adequacy principles).

9. Changes to this Privacy Policy

Short version: We may update this policy as the product evolves.

We reserve the right to update this Privacy Policy at any time. We will post the latest version on this page.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at: [email protected]